Equipment Faqs
Equipment Faqs
General FAQ's
Customer Service
What are Allen Customer Service Hours?
7:30 a.m. to 5:00 p.m. USA Central Time. Phones are answered by our Customer Service Team.
Call 800.643.0095 (USA) or 870.236.7751 or Email: customerservice@alleneng.com.
What can the Customer Service Team help you with?
1. Quote parts and help troubleshoot equipment problems
2. Track orders
3. Get freight quotes
4. Enter parts order and send confirmations
How long does it take for a Freight Quote?
Up to 24 hours
What do i do if I receive a damaged shipment?
Check the shipment for damage or missing product before the driver leaves and note on the driver log.
Order Questions
How do I order parts?
To place a parts order you will need to email a PO to customerservice@alleneng.com. PO's cannot be given over the phone
Where do I find part pricing and availability?
Call 800.643.0095 (USA) or 870.236.7751 or Email: customerservice@alleneng.com.
Where do I find freight costs on my parts order?
Call 800.643.0095 (USA) or 870.236.7751 or Email: customerservice@alleneng.com.
Do I have to call to get freight quotes?
Call 800.643.0095 (USA) or 870.236.7751 or Email: customerservice@alleneng.com.
Do I have to call to get freight costs and to track orders?
At the current moment, yes. In the near future, you may look up any freight costs and track any orders the day after they’ve shipped using our Allen Net. To get set up on the Allen Net, contact our Customer Service team to get started.
Once you have an account, log in, and click “Order Search”. If your account has been linked to your AEC Account Number, your orders should display here. If you have not linked your account, please contact our Customer Service team.
Call 800.643.0095 (USA) or 870.236.7751 or Email: customerservice@alleneng.com.
Is there a dropship fee?
There is no fee for drop shopping
Is there a product minimum to place an order?
There is no minimum on placing part orders
Equipment Maintenance
What oil is recommended for my gearbox?
We use 048386 - Kluber Oil in our gearboxes
What hydraulic and engine oil do I use on my Allen Equipment?
| AEC Part # | Oil | Used In |
|---|---|---|
| 001002 | Oil, Hydraulic 46 (DTE) 25 or Equivalent | HP 205, MP245, SP, MSP, HDX 605/740/750 Riders, Single Roller Tubes and Triple Tubes, Hydraulic Winch Screeds |
| 001002-1 | Oil, Hydraulic 68 (DTE) 26 or Equivalent | HDX 600/760/780 Riders, HD 530/560 Riders, Bridge Deck Finisher 4836B, 6036 |
| 001005 | Engine Oil, Motor 10W30 or Equivalent | All Engines (Except HDX 740/750/780) (AR Power Buggies engine oil and hydraulic fluid) |
| 056333 | Diesel Engine Oil, Conoco, Valvoline Premium Blue 15W-40, ROTELLA, or Equivalent | HDX 740/750/760/780 Riders |
| 048299 | STD Gearbox Oil Klubersynth GH 6-460 | Pro 430/436/446 Walk-Behind Trowels MSP 215/235/315 Riders |
| 001004 | SHD Gearbox Oil Oil, Mobil SHC 634 (p) | MSP 415/445/460 |
| 000995 | VP, Gearbox Oil Oil, 90 Weight or Equivalent | VP 424/436/446 Walk-Behind Trowel |
| 022026 | Oil, Air Screed NR88 | All Air Screed |
What causes my rider to wobble?
Check your trowel arms for bends. They may be out of adjustment.
What causes the clutch on a walk-behind to stay engaged?
The spring broke keeping weights engaged.
What is the run time on the Propane Buggy?
3-4 hours